Who can buy at schoolbookudupi.in estore?
  • To be able to shop at schoolbookudupi.in you should be above 18 years of age and legally allowed, by the laws governing in India to shop online.
  • You need to have a valid credit card or debit card (RUPAY, VISA or MASTERCARD).
  • We currently deliver to major cities in India. Type your pin code on the home page to check Pin Codes we deliver to.
What type of merchandise do you sell on schoolbookudupi.in?
We sell Books related merchandise as of now and will soon introduce many other merchandises to make your online shopping on our portal even more exciting.
Can we order merchandise available in your store and not that is available on estore?
Yes, you can order for the merchandise that is in the store thru’ Swiggy gene. They will deliver the same to you, of course at a small cost.
Can I come to your store with my books to study?

We do not have a space or reading room for you to study. We are a stationery & books super store. schoolbookudupi.in only provides online shopping experience to our customer for stationery and books.

Is there a price difference between your physical store and estore ?

schoolbookudupi.in offers the same quality of merchandise as sold in our physical stores, however, prices may vary on the estore. We are currently not offering the complete range of merchandise available in our super store on our estore, though we are continually expanding the range on the estore.

Is there a limit on items that I can order online?

No. However, in some cases where the order quantities are large, we may verify the credentials in order to ensure your security, to confirm that you have indeed ordered for this merchandise.

How can I provide feedback?
  • To provide feedback on our website regarding the merchandise quality and services. Please provide your comments on the “contact us” page which is available on the Home page top links or the feedback link on the footer page.
  • Typically customers contact us for the following:
    • Password related queries;
    • Login related queries;
    • My account / profile change queries;
    • Payment related queries;
    • Merchandise / product related queries;
    • Website navigation related queries;
    • Pricing, promotion, discount related queries;
    • Delivery related queries;
    • Anything that the customer may wish to clarify about schoolbookudupi.in
How do I best view your website?
  • Chrome Browser
  • Firefox Browser
  • Safari Browser
How can I stop your mails going into my spam box?

We take extreme care to not spam our customer’s mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add estore@schoolbookudupi.in mail id into your trusted sender list

MERCHANDISE

Where do I get the merchandise that I want?
You can directly search for the merchandise you are looking for through the search field provided on every page. Alternatively, you can navigate through our site map for categories in which you are most likely to find your desired merchandise.
Will you source any merchandise specially for me?
Yes, we will put in our best efforts to source the merchandise for you. You can send a WA message with photos to our estore mobile number with complete information about the merchandise that you are keen to purchase. Our team will source the information and will inform you about the availability of the merchandise, its cost and delivery time. If you are ok with the information provided, you will pay for the merchandise upfront and we will place the order and source the same for you.
Can I get additional information about the quality of the merchandise I am keen to buy?
In case of any doubts about the quality of the merchandise you are keen to purchase, please write to us at estore@schoolbookudupi.in for additional details about a specific item. We will provide all information including sending you additional images from different angles of the item/s you are keen to purchase, if your order price is more than Rs.500/-

ORDERS

Can I order for delivery in India, if I am living abroad?
Yes, you need to provide an Indian delivery address. To check whether we can deliver to the required pin code, just type your pin-code on the home page you will get know whether courier partners service the location. You can provide a billing address as a non-Indian address.
Can I buy a Gift Voucher on the estore?
  • Yes, you can buy a physical (paper) gift voucher online, however, it can be redeemed only at our store in Udupi and hence not redeemable online.
  • Gift vouchers once ordered cannot be cancelled or returned
Can I pay in-store for purchases I want to do on the estore?
Sorry, we do not have that facility available as of now.

CANCELLATIONS/RETURNS

How to cancel my orders?
  • There is no provision to cancel the order online. You can cancel your order offline by writing to us at estore@schoolbookudupi.in within 2 hours of your purchase. The cancellation will be effective within 2 hours and a confirmation email will be sent immediately. As part of usual business practice, if we receive a cancellation notice and the order has not been packaged/shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel the order that have already been processed and shipped out by us. To check the status of whether your order has been shipped or not, click on the “Track your order” link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order.
  • However, additions to an order, or changes to the merchandise ordered, are not possible.
Can I return any item purchased?
We follow a No Return Policy for the stationery and books sold. Returns are acceptable only under exceptional circumstances. SBU is the sole authority to decide whether a circumstance is ‘exceptional’. However, if there is an error on our part (incorrect item sent), you will to have courier the item back or deliver it at our physical store, and we replace the item and even pay for the return courier charges as well.
Can I return an item due to quality issue?
This is a portal for selling stationery and books. We stock only new items and not the used ones. We take utmost care to ship only the quality goods and hence, we do not accept any return due to quality issues.

PAYMENTS

What are the payment modes accepted at schoolbookdupi.in?
    We accept payments by debit cards, credit cards and net banking.
Do you accept Cash on Delivery (CoD) ?
NO, we do not accept CoD.

DELIVERY

How long will it take to receive my order?

The items/merchandise you have ordered would normally be shipped from our end within 24 to 36 working hours from the date of receipt of payment at our end. We ensure the fastest and most efficient dispatch & delivery to get your orders to you as swiftly as possible.

However, currently delivery schedules are impacted due to Covid-19 outbreak and hence there can be several hours of delay in the delivery schedules.

Do I have to pay delivery charges?

The customer is charged based on the weight of the package .

Do you ship our order to any place in India?

We are currently shipping to all locations within India where Indian Postal service operates. You can check your pin-code on the home page.

What if the goods are damaged in transit?
Please note SBU will not be liable for any damages that happens during transit of your order shipped by us, we take adequate care to pack the goods properly and will not be responsible for damages.